Bicom Systems

What is Bicom Systems?

Bicom Systems is a provider of communication solutions for businesses, revolutionizing the way companies communicate with its software PBXware. PBXware is a powerful PBX system that optimizes phone systems and is equipped with advanced communication features. It offers the ability to seamlessly integrate communication channels and increase flexibility and scalability without being costly.

With PBXware, users can make their business operations more efficient by bringing together various communication channels such as voice, video, and contact centers into a unified platform. This solution is available both hosted and on-premise, in four different editions, to meet diverse business needs.

The Company Behind Bicom Systems

Founded in 2004, Bicom Systems is headquartered in London, UK. The company was launched with the aim of transforming the communication landscape for businesses worldwide. Its founder and CEO, Stephen Wingfield, has developed Bicom Systems into a key player in the field of business communications.

Bicom Systems' solutions are supported by a dedicated open-source community that continuously contributes to the development and improvement of the products. This community plays a central role in maintaining and expanding the functionalities of PBXware, fostering a vibrant culture of innovation within the company.

Main Features

Seamless Integration

PBXware enables seamless integration of communication channels such as voice, video, and contact centers, significantly simplifying business communication management.

Multi-Tenant Scalability

The multi-tenant feature of PBXware provides a scalable growth strategy by allowing businesses to add or remove extensions as needed.

CRM Integrations

PBXware seamlessly integrates with business-critical applications like Salesforce, SugarCRM, and Zendesk to maximize business process efficiency.

Easy Customization

Businesses can effortlessly tailor PBXware solutions to their specific needs, gaining a competitive edge.

Usability

The user interface of PBXware is intuitive and user-friendly, significantly reducing onboarding time. The installation process is simplified by a step-by-step setup wizard that guides users through the entire process.

The platform offers a central interface through which users can access all communication functions, greatly facilitating management and use.

Privacy & Security

PBXware employs high security standards with features like encryption and real-time monitoring to ensure the integrity of communication data. These measures ensure that sensitive information remains protected.

The data is stored in secure data centers that comply with GDPR regulations. Bicom Systems is committed to protecting its customers' privacy and offers comprehensive security solutions.

Prices & Rates

Business Edition

This edition is aimed at busy office and corporate settings, offering advanced features like hot-desking.

Multi-Tenant Edition

The multi-tenant edition offers flexibility and scalability to serve multiple customers with unique PBX editions on a single instance.

Contact Center Edition

This edition is designed to enhance customer experience and maximize team performance through real-time monitoring and accountability.

Pros and Cons

• Seamless integration of communication channels.
• Highly scalable multi-tenant architecture.
• Extensive CRM integrations.
• Easy customization to meet specific business needs.
• User-friendly setup and operation.

Who is Bicom Systems for?

Bicom Systems' PBXware is aimed at businesses of all sizes looking to optimize their communication infrastructure. It is particularly suitable for companies that need a scalable solution that can keep up with their growth.

Thanks to its multi-tenant feature and seamless integration with existing CRM systems, PBXware is ideal for businesses seeking a flexible and customizable communication solution that is also cost-effective.

Conclusion

Bicom Systems offers a powerful and flexible communication solution with PBXware that integrates seamlessly into existing business processes. The combination of scalable architecture, comprehensive features, and ease of use makes PBXware an ideal choice for businesses looking to optimize their communication processes.