11Sight

What is 11Sight?

11Sight is an innovative provider of AI-based communication solutions specifically designed for automotive dealerships. The platform offers a range of AI agents that serve as the first point of contact for customer inquiries. They can book service appointments, handle queries, and efficiently route customer calls, enabling seamless communication that significantly enhances customer service.

The platform allows dealerships to be available to their customers around the clock. The AI agents can handle up to 76% of calls independently, while the remaining 24% are forwarded to the appropriate teams. This solution is designed to reduce staff workload while increasing customer satisfaction.

The Company Behind 11Sight

11Sight was founded with the goal of revolutionizing communication between customers and businesses. With its headquarters in the USA, the company has made a name for itself in the automotive industry by providing innovative solutions for dealerships. With a strong presence in North America, Europe, and Asia-Pacific, 11Sight works closely with partners like Total Customer Connect to optimize customer service.

11Sight has connected with over 1400 dealerships and has been offering services in Service Connect and Call Center as a Service since 2001. This extensive experience in the industry has allowed the company to continuously improve its solutions and adapt to the changing needs of customers.

Main Features

AI Service Agent

• Book, cancel, or reschedule appointments
• Greet customers and gather information

AI Frontdesk Agent

• First point of contact for callers
• Answer frequently asked questions
• Route calls to appropriate departments

AI Sales Agent

• Initial contact with website visitors
• Answer questions about inventory
• Forward qualified leads

AI Outbound Agent

• Proactively engage with customers
• Send appointment reminders and service alerts

Usability

11Sight places a strong emphasis on a simple and intuitive user interface. The implementation of AI agents is seamlessly integrated into existing systems, making it easier for dealership staff to operate. The user interface is clearly structured, allowing users to quickly access all essential functions.

The platform requires minimal training, making it particularly attractive to businesses looking to improve their communication processes without significant effort. The intuitive operation helps employees quickly adopt and effectively use the solution.

Privacy & Security

11Sight takes privacy very seriously and has implemented measures to ensure the security of customer data. The platform uses encryption technologies to secure communication and prevent unauthorized access. All data is stored and processed in compliance with applicable data protection laws.

Since 11Sight operates in various regions worldwide, the company adheres to local data protection regulations such as the GDPR in Europe. This ensures that customer data is protected at all times and user privacy is maintained.

Pricing & Plans

Standard Plan

11Sight offers a freemium model that allows potential customers to test the platform for 14 days free of charge. After the trial period, various paid options are available, tailored to the specific needs of dealerships.

Pros and Cons

• 24/7 availability of AI agents
• Easy integration into existing systems
• Reduction of workload and error susceptibility
• Scalable solutions for growing businesses
• High customer satisfaction through efficient communication

• Dependence on a stable internet connection
• Possible initial costs for integration
• Limited customization options for standard solutions

Who Should Use 11Sight?

11Sight is ideal for automotive dealerships looking to improve and automate their communication with customers. Especially for businesses with a high call volume or those operating internationally, the platform provides an efficient solution to optimize customer service.

Companies wishing to offer their customer service around the clock also benefit from 11Sight's solutions. The platform reduces manual effort, allowing staff to focus on more complex inquiries while AI agents handle routine tasks.

Conclusion

11Sight provides a powerful and user-friendly solution for automotive dealerships seeking to optimize their customer communication. With AI agents available around the clock and capable of handling a large portion of calls independently, customer service is taken to a new level. The easy integration and adaptability of the platform make it a valuable investment for any dealership.